Service terms
REDEEM Auto General provides automotive electronics services for private owners and professional garages in Dubai. The agreed quotation and job card define the work for each vehicle. An enquiry or automated acknowledgement is not a confirmed booking.
Scope and authorisation
Vehicle coverage, the proposed checks, diagnostic charges and estimated timing must be confirmed before work starts. Additional work, parts or charges require your approval. Diagnostic work is not advertised as free unless a written offer expressly says so.
Vehicle handover
You must be authorised to request work on the vehicle. Tell us about known faults, previous repairs and modifications. Remove valuables and agree a vehicle-condition record at handover. Any necessary test drive or outside work must form part of the agreed authorisation.
Electronic work and pre-purchase checks
ECU work depends on the vehicle, system and compatibility assessment. Relevant prerequisites, risks and limitations must be explained before approval. A pre-purchase check reports findings within the agreed scope and access available at the time; it is not a guarantee that every hidden or intermittent fault will be detected.
Parts and payments
The source, condition, suitability and warranty of proposed parts must be explained before ordering. Customer-supplied parts require a suitability assessment; this does not automatically remove rights relating to the workshop's own work. Prices, deposits, payment methods and collection arrangements must be agreed in writing. Any cancellation, storage or special-order charges must be disclosed in advance and comply with applicable law.
Warranty and concerns
The agreed warranty scope and duration must be recorded in the work documents before work starts. If a concern arises, contact us promptly with the job reference and symptoms so it can be assessed. Do not continue driving if the vehicle may be unsafe. Nothing in these terms removes mandatory consumer rights or excludes liability that cannot lawfully be excluded.
Messages and documents
Send only the information needed for your enquiry. Do not send passwords, payment-card details or one-time codes. Ask REDEEM for the applicable information about the handling of your personal data and any available service records.
Contact and disputes
Call or WhatsApp +971 50 386 0904. Confirm your appointment and workshop location before travelling. Raise any complaint with us first so that we can seek a resolution; this does not prevent you from contacting the competent consumer-protection authority or courts under applicable law.